Make a Claim: City of Newcastle Motor Vehicle


ONLY USE THIS FORM IF THE DAMAGE IS ALLEGEDLY CAUSED BY A CITY OF NEWCASTLE VEHICLE (INCLUDING WASTE TRUCKS) 

Before you submit your claim 

  • For claims relating to damage allegedly caused by a pothole, please see the information regarding Potholes.
  • For all other claims for injury, loss or damage, please complete the Public Liability claim form.
  • If you have insurance, we recommend that you contact your insurer first. If you do not have insurance, you can still lodge a claim with City of Newcastle.

Gather your documents

These might include:

  • Photos
  • Any other relevant reports or documents

Eligibility for compensation

  • Consider whether you are eligible for compensation; you may wish to seek legal advice.
  • You need to be the owner of the vehicle to submit a claim for compensation. You can nominate someone to act on your behalf in the 'Authority for an agent to act' section of the form.
  • Accepting your Claim form does not mean we accept liability for the Claim.
  • We will investigate the circumstances surrounding the incident to establish our legal responsibility in this matter.

Submit your claim


After you submit your claim

Once you have submitted your claim:

  • You will receive an email acknowledging we have received your claim.
  • Motor vehicle claims may be managed by our insurer, Zurich Australia Insurance Limited. We will advise you if this is the case once your claim has been submitted.
  • Zurich Australia may need to contact you if they need more information.
  • Your claim will be assessed on a Without Prejudice basis.
  • We will let you know the outcome of your claim in writing.

The time it takes to assess a claim can vary due to the complexity and the information you provide. We will try our best to complete all claims assessments as quickly as possible.


Privacy Statement

City of Newcastle is committed to protecting your privacy. We take reasonable steps to comply with relevant legislation and our Privacy Management Plan, regarding collection, storage, use and disclosure of your personal information.

Purpose of collection: We will use your personal information to process your claim.

Intended recipients: Authorised City of Newcastle officers, contractors, or agents.

Supply: Voluntary

Consequence of non-provision: We may not be able to process your claim.

Storage and security: Information will be stored in our electronic databases and will only be available to authorised City of Newcastle officers, contractors or agents.

Access: Your information can be checked for accuracy by calling us on (02) 4974 2000.