Contact Us

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We are available Monday to Friday from 8am to 5pm.

Make a Request or Report an Issue
Telephone 02 4974 2000
Webchat assistance available 24/7
Visit our Customer Service team from 8:30am to 5pm

Street address

12 Stewart Avenue, Newcastle West 2302

Postal address

PO Box 489 Newcastle 2300

Online correspondence

Complete a  General Enquiry Form and attach your correspondence.

Please note – Using the General Enquiry Form for routine customer requests (like potholes, missed bins, fallen trees, etc) may lead to additional handling time, as your request will require manual review and reassignment. To avoid delays, we recommend using the specific request options provided on our Make a Request or Report an Issue service catalogue.

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Claims against City of Newcastle

You can make a claim for compensation if you believe that City of Newcastle are legally responsible for personal injury or loss or damage to your property.

City of Newcastle acknowledges that we operate on the grounds of the traditional country of the Awabakal and Worimi peoples.
We recognise and respect their cultural heritage, beliefs and continuing relationship with the land, and that they are the proud survivors of more than two hundred years of dispossession.
CN reiterates its commitment to address disadvantages and attain justice for Aboriginal and Torres Strait Islander peoples of this community.