Our Digital Transformation
Your City, Your Way
At City of Newcastle, we've made it even easier and more convenient to access our services anytime, from anywhere, with the launch of our new one stop customer portal - My Services.
With the new My Services portal, you can:
- Manage and pay your rates
- Check your current rates balance
- Update your contact details
- Access knowledge articles on all services
- Submit and track requests and applications
- Report issues quickly and easily.
Getting started is simple and only takes a few minutes.
Need help?
Our friendly Customer Service Centre is here for you:
- Call us: 02 4974 2000 (Monday to Friday, 8:00am - 5:00pm)
- Web chat: Live agent chat (Monday to Friday, 8:30am - 4:30pm)
- Visit us: City Administration Centre (Monday to Friday, 8:30am - 5:00pm)
New self-service options
We’ve designed the customer portal to enhance your experience, delivering on our Customer TRuST Principles:
- Transparent - Clear, user-friendly service catalogue with automatic acknowledgement provided, including reference # and details on next steps.
- Respectful - Purpose built experiences designed to meet your needs, with communication provided to you as your request or applications progresses / is actioned.
- YoU - Your time is freed up, allowing you to manage the simple things on your terms, so you can get on with your day!
- Simple - Easy to find and use on any device - whether it's a laptop, tablet, or mobile - giving you the flexibility to interact your way.
- Timely - Quick and easy to complete, available 24/7, with requests and applications automatically referred to the correct team for actioning.
We’re committed to enhancing your experience and providing a seamless digital interface that meets your needs. So that we may continually improve, we would welcome your feedback via the portal.
