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Report an Issue or Request Assistance

The month of May 2025 saw our city experience significant rainfall. NSW Reconstruction Authority have produced a fact sheet outlining a wide range of support services available and flood recovery updates on their website.


NSW Reconstruction Authority have advised that Disaster Relief Australia (DRA) are available to assist with clean-up if you have been impacted. DRA crews can assist you with:


  • Removal of flood impacted furniture to the kerbside (noting that kerbside collection must be pre-arranged via our Bulk Waste page or by calling 02 4974 2000)
  • Removal of flood impacted carpet and plaster walls in accordance with insurance requirements
  • General sorting of flood impacted household items
  • General debris clean-up (i.e. piling of green waste, chainsaw operations, and other disaster waste)
  • Property 'muck out' i.e. removal of built-up flood sediment
  • Fenceline clearing.

For DRA assistance call 1300 372 287 or email [email protected]

City of Newcastle can assist with the below scenarios:


Is there an issue you'd like to report, a request for a service you'd like to make or information you need from City of Newcastle?

Simply click on a topic below and complete an online form. 

For urgent issues, including public safety concerns, call 02 4974 2000 for immediate assistance.

Bins & Waste

Bins & Waste

Request a bulk waste service or report any issues with your bins, missed collections or illegal dumping.
Roads & Footpaths

Roads & Footpaths

Report potholes, spills, roadside mowing needs or signage issues.
Rates

Rates

Rates payment options including direct debit, pensioner concession applications and financial support.
Animals

Animals

Get help with stray dogs, wandering livestock, or swooping birds.
Building & Environment

Building & Environment

Report unauthorised construction, pollution, or illegal signage or request graffiti removal.
Parks & Sportsgrounds

Parks & Sportsgrounds

Report damaged equipment, litter, hazardous materials, or issues with mowing and garden maintenance.
Parking & Vehicles

Parking & Vehicles

Report illegally parked or abandoned vehicles and get assistance with parking meters.
Trees & Vegetation

Trees & Vegetation

Request tree pruning, removal, planting, and invasive species identification or report fallen trees and branches.
Council Facilities

Council Facilities

Request additional cleaning, maintenance, or repair for council facilities.
Public Health

Public Health

Report public health or safety concerns, including food safety issues, suspected asbestos contamination, or overgrown properties.


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