Report an Issue or Request Assistance

Is there an issue you'd like to report, a request for a service you'd like to make or information you need from City of Newcastle? Simply click on a topic below and complete an online form.

Operating hours for our facilities and services will change over the Christmas and New Year period. For a full list of opening hours for our facilities, visit our dedicated holiday page: 👉 View Christmas and New Year Operating Hours.

For urgent issues, including public safety concerns, call 02 4974 2000 for immediate assistance.

Bins & Waste

Report a missed bin collection in Newcastle, request a bin replacement or repair for broken, stolen or missing bins, or request a bulk waste service.

Roads & Footpaths

Report potholes, spills, roadside mowing needs or signage issues.

Rates

Rates payment options including direct debit, pensioner concession applications and financial support.

Animals

Get help with stray dogs, wandering livestock, or swooping birds.

Building & Environment

Report unauthorised construction, pollution, or illegal signage or request graffiti removal.

Parks & Sportsgrounds

Report damaged equipment, litter, hazardous materials, or issues with mowing and garden maintenance.

Parking & Vehicles

Report illegally parked or abandoned vehicles and get assistance with parking meters.

Trees & Vegetation

Request tree pruning, removal, planting, and invasive species identification or report fallen trees and branches.

Council Facilities

Request additional cleaning, maintenance, or repair for council facilities.

Public Health

Report public health or safety concerns, including food safety issues, suspected asbestos contamination, or overgrown properties.

Unable to find the information you're looking for?

Webchat assistance available 24/7
Call us on 02 4974 2000 for assistance from 8am to 5pm, weekdays

City of Newcastle acknowledges that we operate on the grounds of the traditional country of the Awabakal and Worimi peoples.
We recognise and respect their cultural heritage, beliefs and continuing relationship with the land, and that they are the proud survivors of more than two hundred years of dispossession.
CN reiterates its commitment to address disadvantages and attain justice for Aboriginal and Torres Strait Islander peoples of this community.