Emergency Contacts


It's important to know who to contact during an emergency, where to look for updates if an incident occurs, and what sort of support is available.

Type of EmergencyWho to Contact
For life threatening emergenciesCall 000 (Police, Fire or Ambulance)
For major bushfire incident updates

NSW Rural Fire Service

1800 679 737

For emergency help during floods, storms and tsunamis

State Emergency Service (SES)

132 500

For non-emergency / general NSW SES enquiries138 737
For power outages or to report fallen powerlines


13 13 88

For weather updates and flood warningsBureau of Meteorology
For live traffic updates and road closuresLive Traffic NSW
For current information about local emergenciesDownload the Hazards Near Me NSW app
For live radio updatesTune into 1233 ABC Newcastle

City of Newcastle's role in an emergency

City of Newcastle works with other key services and agencies to make sure we have effective emergency management measures in place.

The Emergency Management Plan (EMPLAN) (PDF) details arrangements for our response to emergencies. The Plan sets out the roles and responsibilities of agencies such as the NSW Police, SES and Fire Brigade in controlling and managing emergency situations.

The Plan was developed by the Local Emergency Management Committee (LEMC), which includes representatives of City of Newcastle, the emergency services and supporting agencies.