Emergencies

The month of May 2025 saw our city experience significant rainfall. NSW Reconstruction Authority have produced a fact sheet outlining a wide range of support services available and flood recovery updates on their website.

NSW Reconstruction Authority have advised that Disaster Relief Australia (DRA) are available to assist with clean-up if you have been impacted. DRA crews can assist you with:

Removal of flood impacted furniture to the kerbside (noting that kerbside collection must be pre-arranged via our Bulk Waste page or by calling 02 4974 2000)
Removal of flood impacted carpet and plaster walls in accordance with insurance requirements
General sorting of flood impacted household items
General debris clean-up (i.e. piling of green waste, chainsaw operations, and other disaster waste)
Property 'muck out' i.e. removal of built-up flood sediment
Fenceline clearing.

For DRA assistance call 1300 372 287 or email [email protected]

City of Newcastle can assist with the below scenarios:

If you need assistance with a blocked drain.
If you need assistance with a fallen tree or branch.
If you would like to report a pothole.
If you need assistance with a flooded road.

Natural disasters and emergencies can strike at any time, anywhere and without warning. It's important to be prepared and have a plan for what you will do in the event of an emergency. This way, you can protect yourself, the people you love and the things you value most.