Contact Us

Our City Administration Centre is located at 12 Stewart Avenue, Newcastle West, 100m south of the Newcastle Transport Interchange. Find our Customer Service team and Digital Library here.

Parking

• There are a number of unmetered parking spaces close to 12 Stewart Avenue Newcastle West. On street metered parking is available on Wood Street to the rear, adjacent to Quest Apartments, and opposite in King Street (north) adjacent to the Holiday Inn.
• There are public car parks in a number of nearby locations including No.2 Sportsground Car Park, and a range of public transport options are also available (bus, train, light rail) to get to 12 Stewart Avenue.
• The building has four accessible car spaces for customers of all tenancies. To utilise a space please enter the driveway off Stewart Avenue. At the boom gate speak with Customer Service staff via the intercom who will open the gate. Car spaces are subject to availability and only during business hours. A valid Mobility Parking Scheme permit must be displayed.

For most requests, please use one of our dedicated online forms available through our service catalogue. These forms send your request directly to the right team and help it be actioned more quickly.

You can also use our online services to:

• report an issue or request assistance
• provide feedback or make a formal complaint
• give a compliment
• have your say on projects and public exhibitions open for feedback
• submit a petition to City of Newcastle.

If you can't find a suitable form, you can contact us using our General Enquiry Form. 

Postal address

PO Box 489 Newcastle 2300

National Relay Service

If you have a hearing or speech impairment, you can ask the National Relay Service to put you through to our Customer Service Centre on 02 4974 2000.

Depending on your needs, there are different relay call options:

• Teletypewriter (TTY) - call 133 677
• Speak and Listen - call 1300 555 727
• SMS relay users - call 0423 677 767
• Internet relay users - call 1300 553 467.

Visit the National Relay Service for more details.

Translating and Interpreting Services (TIS)

If you need an interpreter to help you with information on our website, please call the Telephone Interpreting Service (TIS) on 13 14 50 and ask them to put you through to City of Newcastle on 02 4974 2000.

χρειάζεστε έναν διερμηνέα για να σας βοηθήσει με πληροφορίες σχετικά με την ιστοσελίδα μας, καλέστε την Υπηρεσία Διερμηνείας Τηλεφώνου (TIS) στο 13 14 50 και ζητήστε τους να σας μεταφέρουν στο Δημοτικό Συμβούλιο της Νέας Υόρκης στο 02 4974 2000.

إذا كنت بحاجة إلى مترجم فوري لمساعدتك في الحصول على معلومات على موقعنا، يرجى الاتصال بخدمة الترجمة الهاتفية (تيس) على 13 14 50 واطلب منهم أن يضعوا لكم إلى مجلس مدينة نيوكاسل في 02 4974 2000.

弊社ウェブサイトの情報をお手伝いするために通訳が必要な場合は、13 14 50の電話通訳サービス（TIS）に電話をして、02 4974 2000でニューキャッスル市議会にご連絡ください。

如果您需要翻译来帮助您了解我们网站上的信息，请致电13 14 50电话口译服务（TIS），并请他们于02 4974 2000通过纽卡斯尔市议会。

Se hai bisogno di un interprete per aiutarti con informazioni sul nostro sito web, ti invitiamo a chiamare il Servizio di Interpretariato Telefonico (TIS) il 13 14 50 e chiedere loro di farti conoscere a City of Newcastle 02 4974 2000.

Ha szüksége van egy tolmácsra, hogy segítsen a honlapunkon található információkon, kérjük, hívja fel a TIS telefonszámot a 13 14 50-es telefonszámon, és kérje meg őket, hogy küldjenek át a Newcastle-i Városi Tanácsba a 02 4974 2000-ben.