Some of our online services will be temporarily unavailable from Thursday 29 January to Sunday 1 February 2026 while we complete a system upgrade. This includes online payments, online requests and online applications. We ask that you hold off reporting non-urgent matters during this time. Urgent issues can be reported to our Customer Service Centre.

Contact Us

Listen

Our friendly Customer Service Centre is here for you:

Call us: 02 4974 2000 (Monday to Friday, 8:00am - 5:00pm)
Web chat: Live agent chat (Monday to Friday, 8:30am - 4:30pm)
Visit us: City Administration Centre (Monday to Friday, 8:30am - 5:00pm)

Street address

12 Stewart Avenue, Newcastle West 2302

Postal address

PO Box 489 Newcastle 2300

Online correspondence

Complete a  General Enquiry Form and attach your correspondence.

Please note – Using the General Enquiry Form for routine customer requests (like potholes, missed bins, fallen trees, etc) may lead to additional handling time, as your request will require manual review and reassignment. To avoid delays, we recommend using the specific request options provided on our Make a Request or Report an Issue service catalogue.

Get In Touch

Report an issue, provide feedback or make a complaint.

Visit Us

Our City Administration Centre at 12 Stewart Avenue, Newcastle West is located just 100m south of the Newcastle Interchange.

Council Directory

Find a full list of City of Newcastle contacts across all departments including Councillors, our phone numbers and postal address.

Download Our Apps

Plan your day with our handy Newcastle-based apps. Download the Newcastle parking app, Ground Information app, Libraries app & more.

Relaying and Interpreting Services

If you have a hearing or speech impairment, you can ask the National Relay Service to put you through to our Customer Service Centre.

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Claims against City of Newcastle

You can make a claim for compensation if you believe that City of Newcastle are legally responsible for personal injury or loss or damage to your property.

City of Newcastle acknowledges that we operate on the grounds of the traditional country of the Awabakal and Worimi peoples.
We recognise and respect their cultural heritage, beliefs and continuing relationship with the land, and that they are the proud survivors of more than two hundred years of dispossession.
CN reiterates its commitment to address disadvantages and attain justice for Aboriginal and Torres Strait Islander peoples of this community.